Who work remotely and use technology to deliver services to clients globally. Most work from their home offices and receive their project instructions by phone, fax, e-mail or even instant message. Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls (parent company), receiving and directing visitors, word processing, filing, and faxing. Extensive

 A software skill is a must, as well as Internet research abilities and strong communication skills. Staff in this category also may have the title of department assistant, coordinator, or associate. Social media and blogging is very important also. Priorities

Relieve management of administrative detail, all projects

Coordinate work flow

Update and chase delegated tasks to ensure progress to deadlines

Take initiative in manager’s absence

Keep projects on schedule

Maintain procedures manual to ensure consistent performance of routines

Communication

Monitor online chat support during business hours

Compose correspondence/reports for own or manager’s signature

Arrange essential mail in priority action order for boss

Check deadlines on incoming requests and put preliminary work in play

Process replies on own initiative or from bosses’ dictation or notes

Research, draft or abstract reports

Phone

Handle all inquiries within my capacity

Arrange "callbacks" to protect boss’s time

Provide back-up materials for callbacks

Route calls elsewhere as needed

Do phone surveys/inquiries as needed

Appointments/Meetings

-Prepare agenda in advance

-Arrange meeting facilities

-Act as recording secretary; prepare action minutes